Terms and Conditions rolek11 Users
This document outlines the rights, responsibilities and rules governing the use of the rolek11 platform. Please read carefully before registering or using any of our services.
Key Points in These Terms
Six important aspects every rolek11 member needs to understand before using our platform.
Member Eligibility
Only individuals aged 21 and above are permitted to register and use rolek11 services. Each account is personal and may not be shared or transferred.
Deposits and Withdrawals
Minimum deposit RM30 and minimum withdrawal RM50 via Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto. Withdrawals are usually processed within 1 hour.
Bonus Policy
The rolek11 welcome bonus gives 120% extra up to RM1,500 on your first deposit. The wagering requirement is 20 times the bonus amount before a withdrawal is approved.
Account Security
Members are responsible for keeping their own passwords confidential. rolek11 will not ask for your password through any communication channel.
Responsible Use
rolek11 is committed to responsible gambling. We provide betting limit management tools and self-exclusion options for members who need them.
Dispute Resolution
Any dispute relating to games or transactions must be raised with our support team within 7 days. rolek11's decision is final for all disputes.
- 1. Definitions and Interpretation
- 2. Member Eligibility
- 3. Account Registration
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Game Rules
- 7. Fraud and Hacking
- 8. Responsible Gambling
- 9. Account Termination
- 10. Liability Limits
- 11. Amendment of Terms
- 12. Dispute Resolution
- Frequently Asked Questions
Terms and Conditions
Updated January 20261. Definitions and Interpretation
In this document, the following words and phrases carry the meanings as stated:
- "Platform" refers to the rolek11 website accessible at https://rolek11.net and all related sub-domains.
- "Member" or "User" refers to any individual who has registered an account with rolek11.
- "Company" refers to rolek11 and all entities operating under this brand.
- "Services" refers to all online gambling activities, slots, live casino, sports betting and other games available on this platform.
- "Bonus" refers to free credits, deposit bonuses or any other financial benefit offered to members subject to the wagering requirements set.
- "Real Money Balance" refers to funds deposited by a member through approved payment methods.
- "Wagering Requirement" refers to the minimum amount that must be generated from gameplay before a bonus withdrawal is permitted.
2. Member Eligibility
To register and use rolek11 services, you must meet the following requirements:
- Be at least 21 years of age on the date of registration.
- Be a citizen or resident permitted to access online gambling services under the laws and regulations applicable to you.
- Have no legal restrictions in your jurisdiction that prohibit participation in online gambling activities.
- Have never been subject to a self-exclusion order or gambling restriction by any relevant authority.
- Use personally owned funds obtained legally for all betting activities.
3. Account Registration
Each user is only permitted to have one registered account. Registering more than one account is strictly prohibited and may result in the termination of all related accounts.
3.1 Registration Information
All information provided during registration must be accurate, complete and up to date. This includes full name, identity card number, date of birth, email address and mobile phone number. Inaccurate information may cause delays in processing withdrawals.
3.2 Password Security
Members are fully responsible for maintaining the confidentiality of their username and password. rolek11 will not ask for your password via email, live chat or any other communication method. If you suspect your account has been accessed without authorisation, contact our support team immediately via live chat or email at [email protected].
3.3 Account Verification
rolek11 reserves the right to request account verification before processing any withdrawal. The verification process may involve checking identity documents and proof of payment method. Member cooperation in this process is mandatory to ensure the security of your funds.
4. Deposits and Withdrawals
4.1 Payment Methods
rolek11 supports the following deposit and withdrawal methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost and cryptocurrency (USDT, BTC, ETH). All transactions are processed in Malaysian Ringgit (RM) unless stated otherwise.
4.2 Minimum Limits
The minimum deposit limit for all payment methods is RM30. The minimum withdrawal limit is RM50. Withdrawals are usually processed within 1 hour after the request is submitted and verified.
4.3 Withdrawal Processing
All withdrawals will be reviewed before approval. rolek11 reserves the right to delay or reject withdrawal requests that raise suspicion of fraud, money laundering or a breach of these terms. Funds will be returned to the same payment method used for the deposit.
5. Bonuses and Promotions
5.1 Welcome Bonus
New rolek11 members are eligible to receive a welcome bonus of 120% up to a maximum of RM1,500 on their first deposit. For example, a deposit of RM100 will give a bonus of RM120, bringing your balance to RM220. The wagering requirement for this bonus is 20 times the bonus value. Using this example, you need to meet a wagering amount of RM2,400 (RM120 × 20) before a withdrawal from that bonus is permitted.
5.2 General Bonus Terms
- Each promotion or bonus has specific terms stated separately on the relevant promotions page.
- Bonuses may only be used on eligible games and cannot be converted directly to cash.
- rolek11 reserves the right to cancel bonuses obtained through fraud, misuse or a breach of these terms.
- Promotions may be ended or modified by rolek11 at any time without prior notice.
- A member may only claim the welcome bonus once.
5.3 VIP Programme
rolek11 offers a VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier provides a different weekly cashback rate — from 0.2% for Bronze, 0.5% for Silver, 0.7% for Gold, 1.0% for Platinum to 1.2% for Diamond. Progression to a higher tier depends on consistent betting activity.
6. Game Rules
All games at rolek11 are run using a certified random number generator (RNG) or with live dealers from licensed software providers. Game results are final and cannot be disputed on the basis of personal preference or expected outcomes.
6.1 Game Fairness
rolek11 is committed to providing a fair gaming experience for all members. Our game providers are internationally licensed companies subject to independent audits to ensure fairness and transparency.
6.2 Technical Disruptions
If a technical disruption occurs during a game, rolek11 will attempt to restore the game to its state before the disruption. If this cannot be done, the outstanding bet amount will be returned to the member's account. The decision in such matters is at rolek11's discretion.
7. Fraud and Misuse
rolek11 uses a strict monitoring system to detect and prevent fraudulent activity. The following actions are considered serious violations and may result in account termination and forfeiture of balance:
- Registering or using more than one account.
- Using a payment card or bank account that does not belong to you.
- Providing false or misleading personal information during registration.
- Exploiting software errors or technical vulnerabilities in the system to gain an advantage.
- Collaborating with other players to manipulate game outcomes.
- Using automated software, bots, or other unauthorised tools.
rolek11 reserves the right to disclose relevant information to law enforcement authorities if fraud or illegal activity is suspected.
8. Responsible Gambling
rolek11 takes responsible gambling seriously. We provide various tools to help members manage their betting activity wisely.
8.1 Betting Limits
Members can set daily, weekly, or monthly deposit limits through their account. These limits are designed to help you stay within your financial means.
8.2 Self-Exclusion
Members who feel that gambling is starting to have a negative impact on their lives may apply for temporary or permanent self-exclusion. To apply for self-exclusion, contact our support team via live chat or email at [email protected]. Self-exclusion requests will be processed promptly.
8.3 Underage Access
The rolek11 platform is for users aged 21 and above only. Members are responsible for ensuring that children do not have access to the account or device used to access this platform. rolek11 recommends using parental control software on shared devices.
9. Account Termination
9.1 Termination by Member
Members may close their account at any time by contacting the rolek11 support team. Prior to closure, all eligible real-money balances will be returned to the member via the original payment method, subject to successful identity verification.
9.2 Termination by rolek11
rolek11 reserves the right to suspend or terminate any member's account without prior notice if:
- There is evidence or suspicion of fraud, hacking, or system misuse.
- Information provided during registration is found to be inaccurate or false.
- The member is found to have violated any part of these terms and conditions.
- The member does not meet the minimum age requirement.
- There is a legal or regulatory requirement that necessitates account termination.
10. Limitation of Liability
rolek11 will not be liable for any indirect, consequential, special, or punitive losses or damages arising from the use of this platform, including but not limited to:
- Loss of profits, revenue, or data.
- Business interruption or commercial loss.
- Damage arising from unauthorised access by a third party.
- Issues originating from the member's own device or internet connection.
rolek11's maximum liability under any circumstances will not exceed the amount of the active deposit in the member's account at the time of the relevant incident.
11. Amendments to Terms and Conditions
rolek11 reserves the right to amend, update, or replace any part of this terms and conditions document at any time. Material amendments will be communicated to members via their registered email or a notice displayed on this platform.
Continued use of the rolek11 platform after any amendment comes into effect will be considered acceptance of the amended terms. The date of the most recent amendment will always be shown at the top of this document. Members are encouraged to review this page periodically to ensure they are aware of the current applicable terms.
12. Dispute Resolution
Any dispute relating to transactions, game outcomes, or rolek11 services must be reported to our support team within 7 days of the date of the incident. We are committed to resolving every complaint fairly and transparently.
12.1 Complaints Procedure
To submit a complaint, please contact rolek11 customer support via live chat available 24/7 or by email at [email protected]. Include detailed information such as the transaction number, date and time, and a clear description of the issue experienced.
12.2 Final Decision
The decision of the rolek11 disputes team is final for all matters relating to this platform. If you are not satisfied with our internal decision, you may refer the matter to our international licensing body in accordance with the prescribed procedure.
Frequently Asked Questions User Terms
Answers to questions commonly asked by members regarding rolek11's terms and conditions.
Ready to Get Started?
Now that you've read our terms and conditions, register a rolek11 account today and enjoy a 120% welcome bonus of up to RM1,500 on your first deposit.
For ages 21 and above only. Gamble responsibly. Learn more.