Information We Collect
Basic Personal Information
When registering a new account at rolek11, you will be asked to provide certain personal information to allow us to verify your identity, process financial transactions and fulfil our international licensing obligations. The information collected includes:
- Full name as shown on your identity card (MyKad) or official document
- Identity card (MyKad) number or passport number
- Date of birth — to confirm you meet the minimum age requirement of 21 years and above
- A valid and active email address
- Mobile phone number for two-factor authentication
- Current residential address
Financial and Transaction Information
To process deposits and withdrawals securely, we collect information related to the payment methods you use. This includes details related to your Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost accounts and crypto information (USDT, BTC, ETH) where applicable. rolek11 does not store credit or debit card numbers directly — all transactions are processed through third-party payment providers that comply with industry security standards.
- Deposit and withdrawal records including amounts and dates
- Payment method used for each transaction
- Transaction reference numbers for record-keeping and support purposes
Usage and Technical Data
Like most online platforms, rolek11 automatically collects certain technical information when you use our services. This data is used to improve platform performance, detect fraud and deliver a better user experience.
- IP address and general location information (country/region)
- Browser type and operating system of your device
- Pages visited, time and session duration
- Cookie data and device identifiers
- Traffic referral source (where applicable)
Purpose of Data Use
How Your Information Is Used
rolek11 uses the information collected solely for legitimate purposes necessary for platform operations. We do not use your data for purposes beyond what you have consented to. The purposes for data use include:
- Identity verification and member account management
- Processing deposits and withdrawals securely and accurately
- Compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements under our international licensing
- Providing 24/7 customer support via live chat and email in Malay and English
- Sending important notices related to your account, promotions and policy changes
- Detecting and preventing fraud, money laundering and account misuse
- Improving service quality and user experience through aggregated data analysis
- Ensuring compliance with licensing conditions and international regulatory requirements
Disclosure to Third Parties
rolek11 does not sell your personal information to any third party. In limited circumstances, we may share your data with the following parties and only to the extent necessary:
- Payment providers: To process deposits and withdrawals via e-wallet, FPX and other supported methods
- Technology service providers: Hosting, cybersecurity and technical infrastructure providers that support platform operations
- Regulatory authorities: When required by law or our international licensing obligations
- Game software providers: Minimum data required to process game records and betting outcomes
All third-party providers we use are subject to strict data confidentiality agreements and are required to meet data protection standards equivalent to rolek11's privacy policy.
Your Rights as a User
rolek11 recognises every member's right to control their personal information. Below are the rights you hold under our privacy policy.
Right of Access
You have the right to request a copy of all personal data we hold relating to your account at any time.
Right of Rectification
If any information we hold is inaccurate or out of date, you have the right to request immediate correction.
Right of Erasure
In certain circumstances, you may request deletion of your personal data, subject to legal record-keeping obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes or other purposes based on legitimate interests.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
You may request that we temporarily halt the processing of your data in certain situations provided for under the law.
Data Security and Storage
Technical Security Measures
The security of member personal information is a priority for rolek11. We employ multiple layers of technical protection and organisational procedures to keep your data safe from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL encryption for all communications between your browser and our servers
- Passwords are stored in hashed form (non-recoverable) using the latest industry algorithms
- Two-factor authentication (2FA) as an additional security layer for account login
- 24/7 monitoring of system access and suspicious activity
- Regular security audits by independent third parties
- Data segregation on servers protected by multi-layer firewalls
Data Retention Period
rolek11 retains member personal data only for as long as necessary based on the purpose for which it was collected. Factors that determine the retention period include active account operational needs, record-keeping obligations under international licensing requirements, and the need to resolve any related disputes or investigations.
When your account is closed or terminated, data that is no longer needed will be deleted or anonymised within a reasonable period, unless continued retention is required by law or licensing obligations.
Response to Data Breaches
While we take all reasonable precautions, no system can guarantee absolute security. Should a data breach occur that could affect your rights and freedoms, rolek11 is committed to:
- Notifying the relevant authorities within the required timeframe
- Informing affected members directly via email or in-platform notice
- Taking immediate remediation steps to minimise the impact of the breach
Cookies and Tracking Technologies
Types of Cookies Used
The rolek11 platform uses cookies and similar tracking technologies to improve user experience and ensure platform functions run correctly. Cookies are small text files stored on your device by your web browser when you visit our site.
- Essential cookies: Required for basic functions such as session login, language preferences and security. Cannot be disabled.
- Performance cookies: Collect information on how you use the platform to help us improve our services.
- Functional cookies: Remember your preferences such as username and display settings for ease of use.
- Analytics cookies: Used to understand aggregated, non-personal usage patterns for ongoing improvements.
Policy Changes and Contact Us
Privacy Policy Updates
rolek11 reserves the right to update or amend this privacy policy from time to time to reflect changes in our operational practices, new licensing requirements, or developments in the data protection landscape. Every change will include a clear effective date at the top of this document.
For material changes — meaning changes that significantly affect your privacy rights or how we use your data — we will provide at least 14 days' advance notice before the change takes effect, either via registered email or an in-platform notice. Continued use of the rolek11 platform after the effective date of such changes is considered acceptance of the updated terms.
Contact Our Privacy Team
If you have any questions, concerns or requests regarding this privacy policy or how rolek11 handles your personal data, please contact us through the following channels:
- Live chat: 24/7 support available directly on the rolek11 platform in Malay and English
- Email: [email protected] — state "Privacy Enquiry" in your email subject line for faster processing
We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable timeframe.